Privacy Policy for Total Healing

At Total Healing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have.

By using this website or submitting your information through our forms, you agree to the practices described in this Privacy Policy.

1. Who We Are

Total Healing provides holistic wellness services, which may include online sessions, spiritual guidance sessions, educational content, and client communications.

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

Total Healing

Email: [email protected]

Website: https://totalhealing.co

Business Location: Toronto, Ontario, Canada

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

Name Email address Phone number Country, province/state, or time zone Information submitted through contact forms, consultation forms, intake forms, booking forms, or questionnaires Details you voluntarily share about your goals, interests, questions, or life circumstances Payment or transaction-related details, if applicable through a payment processor

Information collected automatically

When you use our website, we may automatically collect certain technical information, such as:

IP address Browser type Device type Operating system Pages visited Referral source Date and time of access Website usage data through cookies, analytics, or similar technologies

Sensitive information

Depending on what you choose to share, forms or session requests may include personal or sensitive wellness-related information. Please only provide information you are comfortable sharing.

3. How We Use Your Information

We may use your information to:

Respond to inquiries and requests Schedule and manage consultations or sessions Deliver services you request Send confirmations, follow-ups, and client care communications Provide updates about services, offers, or content, where permitted Improve our website, services, and user experience Process payments or maintain business records Protect the security and integrity of our website and business Comply with legal obligations

We will use your information only for purposes that are reasonable in the circumstances and consistent with this Privacy Policy. 

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use the site, improve performance, and support marketing activities.

These technologies may collect data such as browsing behavior, pages viewed, time on site, and referral sources. Some tracking may be provided by third parties.

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality. The FTC notes that both first-party and third-party tracking can be used on websites and apps. 

5. Marketing Communications

If you opt in, we may send you emails, text messages, newsletters, or updates related to Total Healing services, content, and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly. For SMS or text communications, you may opt out by following the instructions in the message or contacting us.

We may still send non-marketing messages that are necessary for bookings, services, or support.

6. How We Share Information

We do not sell your personal information.

We may share personal information only in limited circumstances, such as:

With service providers who help us operate the website or business, such as website hosting, analytics, payment processors, scheduling tools, CRM systems, email platforms, or form tools When necessary to provide services you request If required by law, legal process, or regulatory request To protect rights, safety, property, or security In connection with a business transfer, merger, sale, or restructuring

If we use third-party providers, they may process information on our behalf according to their own terms and policies.

If you are a California resident and applicable law applies to us, you may have rights regarding how your personal information is collected, used, disclosed, or shared. 

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.

8. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The FTC and Canada’s OPC both emphasize understanding what information is collected and protecting it appropriately. 

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

Request access to your personal information Request correction of inaccurate information Request deletion of certain information Withdraw consent, where consent is the basis for processing Ask how your information has been used or shared Opt out of certain marketing communications

Canadian privacy law generally requires meaningful consent and reasonable purposes for personal information handling, and California law may provide additional privacy rights if applicable. 

To make a privacy request, contact us at: [your email address]

We may need to verify your identity before responding.

10. International Visitors

If you access this website from outside the country where our business is based, your information may be transferred to and processed in other jurisdictions where our service providers operate.

11. Children’s Privacy

This website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website without appropriate authorization.

12. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy, content, or security practices of those third parties.

13. Health and Wellness Disclaimer

Total Healing provides holistic wellness and spiritual services. Website content, forms, and services are not a substitute for medical, psychiatric, legal, or emergency advice.

If you submit health or wellness-related information through our website, please understand that health and wellness sites can involve especially sensitive personal information, and your privacy matters to us. 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, contact:

Total Healing

Email: [email protected]

Website: https://totalhealing.co